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#	Item
671	CASE STUDY: HCR ManorCare, Ohio, USA FACTS AT A GLANCE Company: HCR ManorCare Website: http://www.hcr-manorcare.com Description: HCR ManorCare is a Add to Reading List Source URL: www.intergraph.com Language: English - Date: 2011-03-24 16:55:46 Intergraph HCR Manor Care Business Hexagon AB Technical support SPi Global Geographic information system Technology Computing Customer experience management Help desk GIS software
672	A PRELIMINARY ASSESSMENT OF THE OMB HELP DESK Submitted to the William T. Grant Foundation Add to Reading List Source URL: coalition4evidence.org Language: English - Date: 2012-09-16 22:31:25 Single Audit Economy of the United States Office of Management and Budget United States administrative law Evaluation methods Administration of federal assistance in the United States Program evaluation Program Assessment Rating Tool United States federal budget United States Office of Management and Budget Evaluation Government
673	University of Southern Mississippi Add to Reading List Source URL: www.manpower.us Language: English - Date: 2013-01-18 04:15:43 Association of Public and Land-Grant Universities Hattiesburg Mississippi University of Southern Mississippi Help desk Mississippi Geography of the United States American Association of State Colleges and Universities
674	Service Desk/Helpdesk Metrics and Reporting : Getting Started Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Ser Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-15 09:48:32 Service-level agreement Service desk Information Technology Infrastructure Library Help desk Risk management information systems Information technology management Project management Information technology
675	JOB SUMMARY AND PERSON SPECIFICATION Job Title: IT Service Desk Analyst Reports to: Add to Reading List Source URL: www.helpforheroes.org.uk Language: English - Date: 2015-01-06 08:22:54 Management Service desk Information Technology Infrastructure Library Incident management Problem management Customer relationship management Service Helpdesk and incident reporting auditing Help desk Information technology management Business Marketing
676	ICA40211 Target audience Certificate IV in Information Technology Support Add to Reading List Source URL: www.nda.com.au Language: English - Date: 2014-03-06 22:13:33 Technical support Computing Business Management Customer experience management Help desk Remote desktop
677	PRS/2 Testing Notification Add to Reading List Source URL: www.health.vic.gov.au Language: English - Date: 2015-04-01 23:48:16 Email Fax Help desk Computing Technology Office equipment Marketing
678	"It was important for ASG Security to partner with a software company that shares our values and long-term strategy for success. It did not take long to see that Bold Technologies stands out from among its peers as just Add to Reading List Source URL: www.boldgroup.com Language: English - Date: 2014-06-24 15:16:44 Help desk Information technology management Reliability engineering Technology Systems engineering Business Customer experience management Automation Customer support
679	XACTLY SUPPORT Purchasing a new business application for your company requires not only a financial investment, but also a commitment of time and training. Your team needs all the help it can get to quickly and Add to Reading List Source URL: www.xactlycorp.com Language: English - Date: 2015-02-11 14:01:21 Groupware Help desk Outsourcing Technical support Customer experience Sales Marketing Business Customer experience management
680	Metalink Hacking V1.01 Summary: This article “Metalink Hacking” reveals how one can retrieve sensitive oracle & customer related information from Metalink. This, incidentally is not illegal. The name “Metalink Hack Add to Reading List Source URL: www.red-database-security.de Language: English - Date: 2009-06-10 05:46:01 Relational database management systems SQL Cross-platform software Oracle Database Oracle Corporation Help desk Metalink SQL injection David Litchfield Computing Software Data management

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